| Issue | Recommended Solution(s) |
| Curing Light is Locked in Shipping Mode | To unlock from Shipping Mode, follow the Calibration and Dirty Tip Steps in the row below. |
| Trouble with Calibration and Dirty Tip (Section 4.4 of the IFU) | Ensure that the charging station is plugged in, and that the indicator led is green. |
| Dirty Tip Check - Ensure that the Charging station has the top in the lowest position for Dirty Tip Check. |
| Using the micro-fiber cloth gently wipe off the Curing Light lens. |
| Insert the curing light into the charging station. The Curing Light should automatically proceed and then show a display including a check mark for success. If a dirty icon appears, repeat the last 2 steps a 2nd time. |
| White Calibration - Remove the Curing Light from the Charging Station. Lift the post on the Charging Station to the White position. |
| Insert the curing light into the charging station. The Curing Light should automatically proceed and then show a display including a check mark for success. If a dirty icon appears, repeat the last 2 steps a 2nd time. |
| If the Curing Light does not respond correctly contact customer support for further assistance. |
| Curing Light Display Does Not Turn On | Ensure that the charging station is plugged in, and that the indicator led is green. |
| Inspect the charging port for any debris or damage. |
| Insert the curing light into the charging station. The Curing Light display should display, calibrate, and begin to charge. If the Curing Light is not fully charged, allow it to remain in the charging base for a minimum of 30 minutes. |
| If the Curing Light display has not turned on immediately contact customer support for further assistance. |
| Error Messages on Display or the Curing Light is resetting. | Refer to the user manual for the meaning of specific error codes. A indicated, some errors require cleaning, calibration, or battery charging. All others should be noted and then contact customer support for further assistance. |
| Curing Light Not Reaching Full Curing Time | Check the device settings to ensure correct curing time is selected. |
| Ensure that the Start button is pressed and then immediately released. Note that a press and hold is a 3 second Tack operation. |
| Clean the lens, do a dirty tip check and then a white calibration. |
| If the issue persists, contact customer support for further assistance. |
| Auto-Start Feature Not Responding to the tooth surface properly. | Check that the closed loop mode is on. Show see two opposite facing arrows at the bottom of the LED screen. |
| Confirm that you are within 3 mm from the tooth when you start the cure. |
| Ensure that the Curing Light setting for Barrier Sleeve is correct. See “How do you change Barrier Sleeve and Sound settings” below. |
| Clean the lens, do a dirty tip check and then a white calibration. |
| If the issue persists, contact customer support for further assistance. |
| Curing Light is too Hot. | If the Curing Light was taken off the charger, it can reach 104F or 40C during the end of charge. If the Curing Light is continuously used it will halt use and show a temperature warning before reaching a risk temperature to the patient. If the Curing Light is abnormally hot contact customer support. |
| How to turn Closed Loop On and Off. (IFU Section 1.5) | Press and hold the left button for 2 or more seconds. |
| How to Change Barrier Sleeve and Sound Settings. (IFU Section 4.3) | Press and hold both lower buttons momentarily. |
| The barrier Sleeve setting should appear. At any time press and hold both buttons momentarily to return to normal operation. |
| Change the setting using the right button. If you use a Barrier Sleeve the left icon should be green. |
| Press the left button to go to Beeper Setting and select on or off using the “+” button. |